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Asterisk Live: Call Recording Solutions with OrecX

Asterisk Blog - Tue, 2014-04-15 10:08

In this episode of Asterisk Live, Bruce Kaskey, COO of OrecX joins the call to discuss voice recording with Asterisk. Bruce notes with some dry humor, “We are not a vacuum cleaning company.” OrecX, which stands for “Open Recording Systems,” provides both open source and commercial versions of their call recording and voice data software. Their solutions work in tandem with Asterisk to do passive, SPAN-based calling recording. This offloads the CPU of your Asterisk PBX allowing it to be able to handle more simultaneous call load. Additionally, OrecX provides data solutions that allow for screen capture recording. SMB Contact Continued

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Categories: Blogs

Asterisk in the Call Center: New Report

Asterisk Blog - Tue, 2014-04-08 06:05

We are pleased to welcome guest blogger Lorenzo Emilitri, the founder of Loway, a Swiss company that powers thousands of call-centers worldwide. Lorenzo’s background is in data modelling and he previously worked for a well-known international consulting firm. Lorenzo started using Asterisk in 2003 – and never looked back!

How good is Asterisk as a contact center?

There are some white papers from different vendors explaining the benefits of their specific solutions. The real question of how good the Asterisk platform itself is – or the perceptions its users have when running call-centers out of it – is often left … Continued

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Categories: Blogs

Digium at Kamailio World in Berlin

Asterisk Blog - Wed, 2014-04-02 07:41

Kamailio World has just kicked off here in Berlin with a number of pre-conference workshops on this Wednesday afternoon.

The conference-proper agenda begins tomorrow, and our own Matt Jordan will be presenting at 2.30pm – bringing some much anticipated information about Asterisk 12 (especially the new PJ SIP channel) and the way it will work with Kamailio.

The conference draws a crowd of those serious about large-scale resilient SIP-based service provision, and of course there is always a need for the kinds of services that Asterisk can provide, such as media hosting, recording, etc.

Old habits die hard, and a … Continued

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Categories: Blogs

SMB Markets and the Need for Scalable, Affordable Call Center Solutions

Asterisk Blog - Thu, 2014-03-27 09:43

 

Guest blogger, Kevin Levi

Kevin Levi, Vice President of OrecX, has been working in the call recording field for 20 years, with roles in Marketing, Business Development and Sales.  He has experience working for several leading vendors in the space including NICE Systems, CyberTech International, and many others.

 

Small businesses dominate today’s business landscape.  According to the Small Business Association (SBA), there are 23 million small businesses (SMBs) in America and they account for 54% of all U.S. sales.  These small businesses span every industry sector – from insurance and consumer to high tech, healthcare and financial services.  … Continued

The post SMB Markets and the Need for Scalable, Affordable Call Center Solutions appeared first on Inside the Asterisk.

Categories: Blogs

Video: Phone vs Stick Bomb, Who Will Win?

Asterisk Blog - Mon, 2014-03-24 07:13

What is a better way to start off the week than checking out a funny video and learning something new?

Take a look to see what happens when a Digium IP Phone goes head-to-head against a stick bomb. What is a stick bomb? Keep reading and you will see.

 

Most people that have seen this video have immediately asked me several questions. I’m not sure what makes this video in particular so enigmatic, but I am happy to oblige with some answers.

How did this crazy video come about?

Here at Digium, the team has been working to put … Continued

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Categories: Blogs

Recognizing top Digium channel partners in growing UC market

Asterisk Blog - Fri, 2014-03-21 06:45

Here at Digium, we take great pride in our channel and without doubt our partners are the best in the industry. Each year, we have the honor to present our Digium Pinnacle Awards, which are given to the top channel partners based on sales and commitment to excellent customer satisfaction. These companies are unparalleled in developing and growing their partnership with Digium, and driving customer success for Switchvox business phone systems and Asterisk custom communications solutions.

We’re committed to the growth of our channel partners, and are excited to recognize those companies that have excelled in working with … Continued

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Categories: Blogs

Asterisk Live Interview with Peter Dunkley

Asterisk Blog - Wed, 2014-03-19 11:41

In this week’s episode of Asterisk Live, I had the privilege of interviewing Peter Dunkley, Technical Director at Crocodile RCS. We discussed Asterisk usage in WebRTC environments and pairing Asterisk together with a SIP proxy, such as Kamailio. This is a trend within the current technology space. Asterisk has always served many uses beyond the simple PBX system. However, recently I have seen increasing conversation around Asterisk deployed as a specialized component within large, sophisticated communications solutions. One of my articles on NoJitter describes how Asterisk is deployed as a media server. I recommend reading this article to … Continued

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Categories: Blogs

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